better decisions, faster

We would love to say that this is a complex algorithm doing highly advanced calculations. But, actually, it's just a random swirl of bubbles.

Automate Quality Assurance

IPQ Converts High Volume Unclassified Call Data Into Usuable Data

Make Your Call Data As Useful As Your Written Data

IPQ is a smart auditing system which analyses voice data to determine if call details have been correctly captured/ categorised and whether customer support agents are using appropriate language.

Key IPQ Features:

  • Ingest call recordings for segmentation and audio pre-processing.
  • Use customised version of DeepSpeech to translate voice segments into text.
  • Pass text through our extensible inference engine to classify the call.
  • Compare results against quality assurance standards and escalate where required.

Multiple Data Sources

Our systems are designed around these four principles:

  • Configurable to your technology landscape
  • Flexible deployment on your choice of infrastructure
  • Scalable to handle data of any size or shape
  • Practical application of machine learning and AI technologies

We start small and build out. Therefore the first step we take with your business is to establish the scope of a Proof Of Concept (POC). Get in touch today to explore how we can work together to scale your business processes.

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