better decisions, faster
Enterprise Technology

Accelerate the insurance claims process

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Insurance Claims

Improve customer service while reducing cost-to-serve, all without costly infrastructure changes. Streamline your claims processing whilst lowering your costs.

Make your claims triage process quicker & smarter:

The AltViz Intelligent Insurance Claims Application

You want a better claims experience for your customer. After all, nothing drives them into your competitors arms faster than a bad or slow claims experience.

“87% of policyholders believe the claims experience impacts their decision to remain with the insurer”- E&Y Global Customer Insurance Survey

However, the reality of your day-to-day makes this more difficult as time goes on:

  • Increasing processing complexity means staff are doing more admin and less adjudicating - slowing turnaround times and increasing costs
  • Increasing risks, fraud, and regulatory activity means more frequent, expensive process changes, and an increasing rate of claim frequency and severity
  • Aging technology with multiple legacy platforms and poor integration means further increases in settlement time and cost

Current claims processing workflows are engineered for adjuster efficiency, not for maximizing customer experience

Our system:

  • Filters and finds the more complex cases that require your experts’ intervention, and presents it straight to them - reducing staff admin burden, and speeding-up processing times
  • Works with and alongside your existing processes and technology - no expensive, wholesale process or technology changes needed

Benefits:

  • Higher revenue, market share and/or share of wallet
  • Improved customer satisfaction
  • Increased retention rates

Want to find out more?
We’d love to show you how it works for your insurance claims process.


Book a free Demo

We integrate our Intelligent Applications on top of your existing IT infrastructure:

Connect

Connect

Connect to your data lake or warehouse environment

Map

Map

Map your data to our Models

Tailor

Tailor

Tailor our algorithms to the context of your marketplace

Push

Push

Push the results back into your organisation, wherever they add the most value